Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Manager Job Description & Summary As a Manager in Process Intelligence at PwC Australia, you’ll help organisations unlock value through data-driven process transformation. You’ll use process mining, process intelligence, SQL, and advanced data analytics to identify inefficiencies, uncover improvement opportunities, and support full-scale operational and organisational transformation across complex business environments. You’ll work with major Australian organisations to improve end-to-end processes, enhance decision-making, and embed digital capabilities across the enterprise. Our team brings together diverse, ambitious thinkers who combine strategy, process expertise, technology, and analytics to solve clients’ most critical challenges. Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health, giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies , and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. What you’ll do: Help clients deliver full-scale operational and organisational transformations using process mining, process intelligence, and data analytics capabilities. Lead Process Intelligence workstreams within large, cross-functional delivery teams on complex Connected Digital Enterprise engagements. Act as a subject matter expert in Process Mining and Intelligence, applying your knowledge to solve client problems and identify opportunities for value creation. Analyse end-to-end business processes such as Order-to-Cash, Procure -to-Pay, Record-to-Report, and Issue-to-Resolution to identify bottlenecks, non-compliance, process variation, and improvement opportunities. Use leading process mining and intelligence platforms, SQL, and data analytics techniques to extract, transform, analyse, and interpret process data from ERP and other enterprise systems. Develop dashboards, reports, and visualisations that clearly communicate process performance, trends, risks, and improvement opportunities to stakeholders. Support the development and execution of go-to-market strategy for Process Mining and Intelligence, including industry-specific offerings, propositions, and reusable assets. Contribute to the development and delivery of sales enablement materials, client demonstrations, training sessions, and industry events. Translate complex process, operational, and data-driven insights into practical recommendations for senior stakeholders. Support business development activities through proposals, client presentations, thought leadership, and market-facing content. What we’re looking for: A consulting, continuous improvement, or project-oriented background with experience delivering process transformation . Experience working with leading Process Mining and Intelligence tools such as Signavio , Celonis , Apromore , or similar platforms. Strong experience across ERP-enabled end-to-end processes, particularly Order-to-Cash (O2C), Procure -to-Pay (P2P), and Record-to-Report (R2R). Experience in other end-to-end processes such as Issue-to-Resolution is also valued. Advanced understanding of SAP or other ERP platforms and how process and transactional data can be used to drive operational improvement. Experience using SQL to extract, interrogate, and analyse large datasets from enterprise systems to support process mining and transformation initiatives. Strong skills in data analytics, data visualisation, analysis, and reporting, with the ability to turn complex datasets into clear, actionable insights. Experience in business process management, business process engineering, and continuous improvement methodologies such as Lean Six Sigma. Strong consulting, problem-solving, and stakeholder engagement skills, with the ability to work across business and technology teams. Excellent written and verbal communication skills, including the ability to present complex findings clearly to clients and senior leaders. Relevant certifications or formal training in Signavio , Celonis or Apromore , Signavio are highly regarded. Lean Six Sigma qualifications are also highly valued. What you’ll gain: The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise . Flexibility means trusting you to choose when, where, and how you work— balancing what’s best for you, your team, and your clients to grow and thrive together. Clear paths for career progression supported by continuous learning and leadership development. Generous leave entitlements including four weeks’ annual leave and float public holidays to support your work-life balance. A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life. We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. Ready to grow here and go further? Join PwC Australia as a Process Intelligence Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation Solutions, Business Process Improvement, Coaching and Feedback, Communication, Competitive Advantage, Cost Efficiency, Creativity, Demand Management, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Lean Process Improvement, Learning Agility, Operating Model, Operational Analysis, Operational Excellence, Operational Support and Analysis, Operations Management { 19 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date June 5, 2026
